jili dream Privacy Policy – Your Data, Your Rights

When you create an account on jili dream, we collect basic registration details including your full name, date of birth, email address, and mobile number so we can set up and manage your membership securely. We also collect a government-issued ID and a selfie during the identity verification process, which is required before you can make your first withdrawal — this step helps us protect every Filipino member from fraud and unauthorised account access. When you make deposits or request withdrawals, we record transaction details such as the payment channel used, the amount, and the timestamp, but we do not store your full GCash PIN, bank password, or any other payment credential. As you use the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs — this information helps us detect suspicious logins and keep your account safe. If you contact our support team, we keep a record of that conversation so we can follow up properly and improve the quality of help we provide to members across the Philippines. We may also collect optional preferences such as your favourite game categories or notification settings if you choose to personalise your experience on the platform.

The personal information you provide is used primarily to operate your account, process your deposits and withdrawals in Philippine pesos, and deliver the gaming experience you signed up for on jili dream. We use your identity and contact details to verify that you meet the minimum age requirement of 21 years old, which is a legal obligation for all online gaming platforms serving Filipino members. Transaction records are used to generate your account history, resolve payment disputes, and comply with financial reporting requirements applicable in the Philippines. Technical and session data helps our security systems flag unusual activity — for example, a login from an unfamiliar device or location — so we can alert you and take protective action before any harm occurs. If you have opted in to receive updates, we may use your email or mobile number to send you information about new games, platform features, or important account notices; you can opt out of marketing messages at any time through your account settings. We do not use your data to make automated decisions that would significantly affect your account without human review, and we do not build profiles for sale to advertisers or data brokers.

jili dream does not sell, rent, or trade your personal information to any third party for commercial purposes — your data is not a product, and we treat it with the same care we would want applied to our own. We share limited information only with the service providers who help us run the platform, including payment processors like GCash and Maya partners, identity verification providers, and cloud infrastructure services that host our systems securely. These partners are contractually required to handle your data only for the specific purpose we engaged them for, and they are not permitted to use it for their own marketing or analytics. In cases where we are legally required to disclose information — such as a valid court order, a request from a Philippine regulatory authority, or an investigation into fraud — we will comply with the law while notifying you where permitted. If jili dream undergoes a business restructuring or ownership change in the future, your data may be transferred as part of that process, but the new operator would be bound by the same privacy commitments described in this policy. We will never share your data with gambling affiliates, lead generation companies, or any party whose purpose is to market competing services to you.

As a registered member of jili dream, you have the right to access the personal information we hold about you at any time by submitting a request through your account dashboard or by contacting our support team directly. You may also request a correction if any of your details are inaccurate or outdated — for example, if your contact number has changed or your name was entered incorrectly during registration. If you wish to close your account and have your personal data deleted, you can make that request through the support channel; we will process it in line with our data retention obligations, which may require us to keep certain transaction records for a legally mandated period. You have the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing that occurred before your withdrawal. If you believe your privacy rights have been violated, you may raise a complaint with our support team first, and if the matter is not resolved to your satisfaction, you have the right to escalate it to the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and to treating every inquiry with respect and transparency.

We apply industry-standard security measures to protect your personal data, including encrypted data transmission, access controls that limit who within our team can view sensitive member information, and regular security reviews of our systems and third-party integrations. Your account password is stored in a hashed format, which means even our own staff cannot read it — if you forget your password, it must be reset rather than retrieved. We strongly encourage you to use a unique, strong password for your jili dream account and to enable any additional verification options available in your account settings. Personal data is retained for as long as your account is active and for a period thereafter as required by applicable Philippine laws and financial regulations — for example, transaction records may be kept for up to five years to satisfy audit and compliance requirements. Data that is no longer needed and is not subject to a legal retention obligation is securely deleted or anonymised on a scheduled basis. If you have concerns about the security of your account or suspect that your login credentials have been compromised, please contact our support team immediately so we can take protective action on your behalf.